FAQs

Q.  At ChemInstruments, do you do demos?

A.  Yes, we can demonstrate our equipment in our demo lab in Fairfield, OH or more detailed demonstrations on our equipment at our sister company, Chemsultants International, Inc. in Mentor, OH. 

Q.  Do you do training?  If so, what kind?

A.  At ChemInstruments we can train you to use the equipment that you purchase.  For more detailed, in-depth training or how to perform specific adhesive testing, please refer to the Chemsultants training link.

Q.  Where can I find a sales rep.?

A.  You can call ChemInstruments any time to speak to a knowledgeable employee or see a comprehensive list of our Partners around the world

Q.  Do you have calibration service?

A.  Yes, please contact us for details.

Q.  Is your EZ Lab software available to download on your website?

A.  No.  We can mail you a CD for demonstration purposes. 

Q.  Are the batteries replaceable on the ChemInstruments Shear Timers?

A.  Only on some models.  Contact ChemInstruments with the shear tester serial number and the timer’s display border color.

Q.  What should I do when I get a “Run time error 9” message when using EZ Lab?

A.  Run Time error 9 is an addressing error that typically appears when too many test files are stored in the EZ Lab program.  Archive all or a portion of the test files and the error should be resolved.

Q. Can I place an order online?

A. We prefer to receive our orders by email, fax, or phone.  Request a quote now.

Q. How quickly will my order ship?

A. We stock many of our products but some products require a longer production time. All lead times must be quoted by product. All custom products may take 8 weeks or longer.